Help and safety
Protocol One support
Include your platform, app version, and the approximate time of the problem. Never email passwords, authentication codes, or health-record details.
Product help
Target response: one business day; urgent account-access cases are triaged first.
Privacy requests
You can also delete your account directly.
Security reports
Do not include sensitive records in the first report.
Support cannot provide medical advice. For a possible emergency, contact emergency services now. For medical questions or concerning symptoms, contact a qualified clinician.